Your Questions Answered
So Tel tried to pre-empt any questions you might have. If there's something not covered, hit us on the 'contact us' page and we'll get back to you asap.
What the heck is Oeko-tex anyway?
'The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used.'
In a nutshell, it makes sure your fabric is only made with good stuff. If you want some light bedtime reading, you can read about it.....here!
Why is there a turnaround? I want it now!
We make all your garments from scratch. They're cut by a real life person, sewn by a real life person and packaged by real life people. We want to make sure the quality is as high as it can possibly be and that takes a little time. We promise though, it'll be worth it.
Why don't you just...like...stock stuff?
We want to make sure you can order your garment, in your size. We only order limited amounts of fabric and so to prevent people missing out, it's all made to order.
Who's gonna make my stuff?
Everything is cut by either Ames or Tel (or a combination of the two, working in some kind of telepathic tandem). Then it's sewn either by Ames or one of the incredible ladies that help us out. Then it's all packaged by Ames and Tel. Check out the About Us page to learn about...well us... a bit more.
Can I make requests?
Nobody at M&D HQ can sing I'm afraid (although Tel does a mean 'Take on Me'). We appreciate no two littles are the same size or shape and all out garments are made to fit as many of them as we can. If you need some special measurements, then please add some comments to the notes and we'll see what we can do. We try to ,make adjustments where we can, but it can't always be done.
What if (and it's a big if) I'm not happy with something?
If for any reason you're unhappy with your garment, please let us know. We're only human and as a species we are prone to the odd mistake (e.g. ask me about European plugs some time).
Erm, I’m told you send biscuits and that?
Listen, you work hard and have bought this amazing garment because you want your little to be awesome. You deserve a cup of tea and chance to reflect on your victory, so have treat on us!
Do you a proper shop I can visit?
Nah, just online at the moment. As everything is made to order, it'd pretty much be empty anyway. You can always say Hi to us on instagram or Facebook.
How come some stuff goes out of stock?
Sometimes we'll stop doing a fabric or just have enough orders that we're pretty certain we'll run out of it, so we put them as out of stock. There should be a button to be told when it's back in stock, so if you smash that button, when it comes back in we'll let you know.
Is it true that Ames has all the dance moves?
Mate, like you would not believe!